tekmetric Review Software Integration

Why Online Reviews Matter for Auto Repair Shops

In today’s digital age, online reviews are crucial for auto shops to attract new customers. Positive reviews build trust and influence potential clients’ decisions. However, managing your auto shop’s reviews across multiple platforms can be time-consuming.

Introducing the Review Camp + tekmetric Integration

Our integration with tekmetric simplifies the process of collecting and managing customer reviews. Here’s how it benefits your shop:

Automated Review Requests

After a Repair Order is completed in tekmetric, Review Camp automatically stages a series of feedback requests for eligible customers, via SMS and/or email. This ensures timely feedback without manual effort. This behavior is very flexible & fully configurable with our integration.

Centralized Review Management

Manage all your reviews from platforms like Google, Facebook, and Yelp in one place. Respond promptly and maintain a positive online presence, right from the interface.

AI Review Replies

Configure your logic & prompt, and allow Review Camp to reply to review for you, on the platform of your choice, automatically. Yes, you choose to stage a reply & get a link for approval before posting anything!

Customizable Review Widgets

Showcase your best reviews on your website using our customizable widgets. This builds trust with potential customers visiting your site, and increases visitor conversion.

Reporting & Analysis

Gain insights into customer feedback with our sentiment analysis tools. Understand areas of excellence and opportunities for improvement. Get reports emailed to you on a regular basis, or get emails instantly when your auto shop gets a new review.

A Comprehensive Reputation Management Platform

Unlike many tekmetric CRM integrations that offer only basic features, Review Camp provides a full suite of tools to manage and enhance your online reputation:

• Automated Review Requests: Send personalized review invitations via SMS or email, completely customized to your branding, schedule & desired behavior.

• Centralized Dashboard: Monitor and respond to reviews from multiple platforms in one place. Unlike many CRMs that focus just on Google, our platform can manage your entire online reputation.

• Customizable Widgets: Display positive reviews on your website to build trust & increase website conversions. No need to code. Just copy/paste right into your website, and the latest reviews are always displayed.

• Reporting & Analysis: Understand customer feedback trends and areas for improvement – across one auto shop or the whole organization. Filter & export reviews to a .csv file for your own analysis.

• Private Feedback Channels: Address negative feedback privately before it becomes a public, bad review. Identify customer service gaps & issues BEFORE they become a problem.

• Streamline Processes: Our system can use AI to auto-reply to reviews automatically on the platform of your choice, saving you lots of time. You can also choose to get a link to edit & approve a reply before posting it!

And yes – there’s even more. These features go beyond the basic functionalities offered by other auto shop CRMs / integrations, providing a more robust solution for managing your shop’s online reviews.

How to Get Started

Integrating Review Camp with tekmetric is as painless as possible.

We offer a done-for-you approach, so you literally can just sign up & start collecting more 5 star reviews immediately, while using our automations to streamline your processes.